FAQ

Here are the Frequently Asked Questions categorized in several topics. We strongly encourage you to go through this page first before contacting us for help.

Before Purchase

  1. Is it safe to shop online at Soarling.com?

We respect your privacy and will never sell or distribute your personal information. You pay using your PayPal account or Credit Card via the PayPal Website option. Paypal is the world's leading secure online payment system, and you are fully guaranteed by PayPal's Buyer Protection. The reality is that shopping online is known to be more secured than placing an order over the phone and providing your billing information to a random agent whom you do not even know. You can rest assured that it is SAFE to shop online at FB-sport.com.

  1. How do I make a purchase?

There are 5 simple steps:

1) Find your product by category or by searching keyword(s);

2) After finding your product, enter the quantity and click the "Buy Now" button;

3) Click the "Checkout" button;

4) Enter your shipping information and click the “Confirm Order” button;

5) Pay at the secured PayPal website.

  1. What payment methods do you accepts?

We use PayPal's secure interface to accept payment. If you do not have a PayPal account, you can still use Visa, MasterCard or Direct bank transfer. Note that you are NOT required to open a new PayPal account just for this purchase.

Note: Sometimes PayPal is too strict and may reject your credit card even though it may be a valid one. Unfortunately, that is beyond our control and we suggest that you try another credit card instead.

  1. Where is my order shipped from?

We prepare inventory at USA, Canada, Europe (UK and Germany), and Australia, respective for customers from different areas. Customers are free to select the right item location when they place orders.

Also, if the product is out of stock at your selected location, you could select "China", from where we ship worldwide, and the inventory is fully complete.

For parcel shipped from China, the estimated delivery time (EDT) is normally 3-5 business days via DHL, FedEx, UPS, or TNT.

  1. How will you ship to me?

For parcels shipped from local, we use local logistics companies, such as FedEx, UPS for USA customers, and GLS, UPS, DHL, Hermes, DPD for European customers.

For parcels shipped from China, we normally use DHL as the shipping method.

  1. What is the normal shipping time?

The shipping time is approximately 3-5 business days. Most orders will arrive well within the advertised timeframe. The timeframe is an estimation and NOT a promise or a commitment. Occasionally, there may be slight delay due to variation of postal service in different regions, customs inspections, public holidays, weather etc. These are beyond our control.

After Purchase

  1. I have not received my order yet (within 60 days).

We hate but have to say “Just hang in there!". Sometimes things happen. There may be slight delay due to variation of postal service in different regions, customs inspections, public holidays, weather etc. These are beyond our control. The default free shipping option is via Standard Air Mail (Postal Service) and it does not have a tracking number and therefore we are unable to trace it too. Please wait a few more days.

  1. I have not received my order yet (over 60 days).

An order is considered lost-in-transit if it does not reach the buyer after 60 days of delivery. Don't hesitate to Contact Us to request for a full refund or a re-send.

We will verify your mailing address. If you have carelessly provided a wrong address, then we cannot be responsible. If the address is correct, then we shall issue a full refund to you immediately (for order under US$50) or re-send by registered mail (for order over US$50).

  1. My item is DOA (Dead-on-Arrival) or becomes faulty within 120 days.

Be free to Contact Us to request for a full refund or a re-send. You must contact us within 120 days.

Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. You are responsible for the return shipping fee. If the inspection result indicates that the item is not faulty, then you are only eligible for a store-credit instead of a refund or reship.

After verifying the defect, we can issue a refund or send out a replacement item as soon as possible. However, if a replacement item is not available, then we will issue a refund instead.

  1. Can I cancel my order?

Yes. If you want to cancel your order for any reason, just log in o

We will try to intercept the order but we cannot guarantee it because we ship out orders very quickly. It also depends on when we read your request and NOT when you sent your request.

If the order can be intercepted, then we will cancel the order and issue a full refund. If the order cannot be intercepted, then we cannot cancel the order but you may return it for a store-credit.

  1. Oops, I mistakenly bought a wrong item …

Be free to Contact Us to request for a return or an exchange. You must contact us within 120 days.

We will provide you with a RMA number and a specific return address you must use when sending your RMA package. You are responsible for the return shipping fee. We reserve the right to refuse any returns or exchanges for any reasons. A 30% restocking fee may be applied for all returns and exchanges at our decision.

  1. What if I receive a wrong item?

Be free to Contact Us to request for a return or an exchange. You must contact us within 30 days.

Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned.

  1. OMG, I have entered the wrong shipping address …

Be free to Contact Us to request for an address change.

We will try to intercept the order but we cannot guarantee it because we ship out orders very quickly. It also depends on when we read your request and NOT when you sent your request. We cannot be responsible if the package has already left the warehouse.

  1. How can I check my order status?

You need to provide your email and order ID.

Note that the default free shipping option is via Standard Air Mail (Postal Service) and it does not have a tracking number. Therefore, you will not be able to trace the package after it leaves our warehouse. If you have paid for Registered Mail or Expedited Shipping, then there will be a tracking number with more shipping details.